“Westport Beach RV & Camping” in Westport, California - was rated: 2
I am extremely disgusted with the manager at this campground. We have been happily coming to this campground for 30 years with our families. Unfortunately when new management took over, the customer service disintegrated. Our last trip we paid in full for a group campsite. The following evening the last of our families was to arrive. Not being informed of their 9pm …no admittance… policy; our friends arrived at 9:15. The manager was just shutting down for the night but was still at the post. Our friends had driven for 4 hours with two children (four and two years old). The manager would not let the family into the campground. In addition he would not let them communicate with us that they had arrived safely (there is no cellular service). Instead he refused admittance and told them to find another campsite or go to a hotel. They ended up having to drive the family another 30 minutes to stay in a hotel. It gets better…..they arrived the following morning at 11:30am to check in and to let us know that they had arrived safely. The manager would not let them in until 12pm or he stated that they could pay $8 plus a $20 deposit for a day-use pass. They family gave him $40 to cover those fees. However, instead of granting them entrance, he stated, …I don…t need your money. You need my […]
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